We usually respond within 1–3 business days. Email us at [email protected] — include your device model and app version if possible.
Each scan uses 1 credit once your free daily scans are used up. You can buy more credit packs anytime from the Paywall. PlantDoctor also offers an optional auto-renewing Pro subscription with a monthly scan quota (see the Paywall in the app for current plans and prices), billed by Apple / Google; you can cancel any time in your store's subscription settings.
No. Credits never expire — buy them once and use them whenever you need a diagnosis.
Credits are consumable in-app purchases processed by Apple or Google Play. Refund eligibility follows the applicable store policy and your statutory rights. Request a refund through Google Play or Apple. Purchased credits never expire.
Sign in with the same PlantDoctor account (Google — and the same Apple ID / Google Play account you used for the purchase). Credit balance and Pro status are tied to that account and refresh automatically after sign-in and on app launch — no extra restore step in Settings.
Credits are pay-as-you-go and never expire — good if you only scan occasionally. Pro is an auto-renewing subscription with a monthly scan quota (50 scans per month on both monthly and annual plans), plus extra features — good if you scan often. Cancel Pro any time in your App Store / Google Play subscription settings; cancelling does not delete your plant data.
Make sure the photo is well-lit and the leaf fills most of the frame. If a disease can't be confirmed with high confidence, we'll ask a quick follow-up or suggest the most likely cause. Credits are only used once a scan is actually submitted.
PlantDoctor sends at most 2 notifications per day. You can adjust or disable them in iOS Settings → Notifications → PlantDoctor, or on Android in Settings → Apps → PlantDoctor → Notifications.
To fetch your local weather, show plants commonly found near you, and resolve your city for watering reminders. The app asks for a high-precision (GPS) location first, then falls back to network location. Weather lookups send the coordinates to our weather provider (MET Norway); reverse-geocoding sends them to BigDataCloud; a city name you type in search is sent to Open-Meteo Geocoding; local plant suggestions send the coordinates to the U.S. Census Bureau and an area around them to GBIF, and may send a county identifier to Rootfast. You can deny location access and the app still works, but local weather and local-plant features are unavailable.
Delete account (Settings → "Delete account") permanently deletes your account and all associated cloud data — plant profiles, diagnosis and care records, and the photos stored with them — and signs you out. It cannot be undone and does not cancel an active Pro subscription — cancel it first in your App Store / Google Play subscription settings. If you no longer have the app, email us at [email protected].
Photos are stored with your history automatically when an identification or diagnosis succeeds. Deleting an individual plant or history entry removes it from your account view but does not delete the stored photo; the photo is removed when you delete your account. There is currently no separate "delete cloud data only" option.
Email [email protected] with the subject "Data Access Request" and the Google account email tied to your account. We will provide a copy of the personal information we hold within 45 days.
No. We provide informational guidance and product suggestions. Always follow product labels, and for severe cases consider a local nursery or extension service.
Email [email protected] with a screenshot and we'll help you out. 💚